Privacy Policy
Privacy Policy
At Best Sleep Meds UK, we are committed to protecting your personal information and respecting your privacy. We handle all data in accordance with:
- UK GDPR
- Data Protection Act 2018
- EU GDPR (where applicable)
1. Information We Collect
Information You Provide
When you use our website or place an order, we may collect:
- Full name
- Billing and delivery address
- Email address
- Order history
- Customer service communications
Automatically Collected Information
We may also collect certain technical data, including:
- IP address
- Device and browser information
- Usage data (e.g. pages visited, time spent on site)
2. How We Use Your Information
We use your personal data to:
- Process and fulfil your orders.
- Provide customer support and respond to enquiries.
- Detect and prevent fraud or misuse.
- Maintain the security and performance of our website.
- Comply with legal and regulatory obligations.
We do not sell or rent your personal data to third parties.
3. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Contractual necessity – to fulfil your order and provide our services.
- Legal obligations – to comply with applicable laws and regulations.
- Legitimate interests – to improve our services and protect our business.
- Consent – where required (e.g. marketing communications).
4. Sharing Your Information
We may share your data with trusted third parties where necessary, including:
- Payment service providers.
- Delivery and courier companies.
- IT, hosting, and website service providers.
- Fraud prevention and security partners.
- Law enforcement or regulatory authorities (where legally required).
All third parties are required to handle your data securely and in compliance with applicable data protection laws.
5. Your Rights
Depending on your location and applicable law, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data (where applicable).
- Restrict or object to certain types of processing.
- Request transfer of your data (data portability).
To exercise any of these rights, please contact our support team.
6. Data Retention
We retain personal data only for as long as necessary to:
• Fulfil contractual obligations.
• Meet legal and regulatory requirements.
• Prevent fraud and resolve disputes.
Once data is no longer required, it will be securely deleted or anonymised.